Kitekilo

Shipping Policy

Overview

This Shipping Policy explains our procedures for processing and delivering physical products. We focus on prompt, secure delivery with transparent communication throughout.

Order Processing

Orders are processed during standard business hours upon payment confirmation. High demand or holidays may cause slight delays. Significant delays will be communicated promptly.

Shipping Options Available

We partner with reliable couriers and postal services for trustworthy deliveries and tracking. Available shipping choices depend on your location.

Expected Delivery Times

Delivery times depend on the destination. Domestic shipments usually arrive in 5–14 business days, while international deliveries may take 10–21 business days.

Limits to Shipping

Some regions may have import constraints or delivery restrictions. Customers are responsible for ensuring their addresses are accurate and deliverable.

Addressing Lost or Damaged Orders

If your order is lost or damaged, contact us immediately. We will collaborate with the courier to find the best resolution, possibly involving a replacement or refund.

Customs Duties and Taxes

International orders might incur customs duties or taxes as determined by local authorities. These are the recipient's responsibility.

Confirmation of Delivery

Once a courier confirms delivery to the provided address, responsibility transfers to the recipient.

Policy Modifications

We may update this Shipping Policy periodically. Changes will be posted on this page.